What are the benefits of creating an account online?
By creating an account at our website, you will be entitled to the following benefits: Newsletter - If subscribed, you will be updated with the latest news on New Products Release, Promotional Discounts and more. You can always enable or disable the newsletter subscription feature at My Account. Permanent Cart - Once login, you can save your shopping cart same as a "Wish List." We will remember what you put in the cart, saving it until you are ready to purchase! My Message Center - Enables easy communication with us online and handy reference to all past messages. Address Book - No need to retype all your address information for repeat orders. We can now even deliver your products to another address other than yours! This is perfect for sending birthday gifts direct to your friends. Order Progress - View the progress status of your current order at My Account. In addition, an Order Confirmation e-mail will be sent to you once an order is placed. Order History - View your history of purchases at My Account that you have made with us. Redeem Coupons - You will be able to redeem Cash Coupons, % Coupons and Gift Vouchers. Products Reviews - Share your opinions on products with our other customers.
What if I've forgotten my password?
If you've forgotten your password, please enter your e-mail address here and we will issue you a new password by e-mail. You may then log in your account and change it to your desired password at My Account.
What if I've changed my e-mail address?
If you've changed your e-mail address, please log in your account with your original e-mail address and change it at My Account. It is very important that you always maintain a valid e-mail address for us to keep in contact with you.
We have our administration office located at Hong Kong, while warehouse and manufacturing facilities are located at Shanghai, China. You may contact us at here.
Where is your shop located?
We run online business only and do not hold any shop anywhere.
What products do you carry?
We focus on mandarin style of products and carry a large collection of clothing, clothing accessories, furniture, gifts, home decoration items, etc. Please check back to us from time to time as we are continuously adding new items and new categories.
Can you send me a product catalog?
Sorry, we do not have one to send to our customers for the time being. As we update our products and prices from time to time, a print catalog will soon be outdated.
Is it secure to pay online?
We use PayPal as our online real-time payment gateway, who is one of the leading online payment processing companies in the world with over 50 million account members worldwide. The payment transactions take place in a secure encrypted environment of Secure Sockets Layer (SSL) between you and PayPal directly and we are not informed of any of your credit card details. We only receive a notification from PayPal indicating the final result of your payment. We consider paying online is more secure than the traditional way as it does not involve any shop assistant who might disclose your credit card information. For further information about PayPal, please visit them at www.PayPal.com.
What credit cards do you accept?
We accept all major credit cards including VISA, MasterCard, DISCOVER and AMEX.
Can I pay online but without using credit cards?
Yes, you can pay us by funding your PayPal account with money from your bank account using Electronic Funds Transfer.
Can I pay offline and what options are available?
We also accept Wire Transfer, Letter of Credit and manual Credit Card process. If you want to use any of these offline payment methods in placing your order, please inform us in advance and we will manually activate this OPM payment feature for your account.
Wire Transfer Please remit your payment to: Account Holder: YU SHU SUM RODNEY Account Number: 043-488-0-010814-4 Bank Name: Nanyang Commercial Bank Bank Address: 1/F., Shop 2, 410 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong Swift Address: NYCBHKHH Note: The customer shall be responsible for the bank remittance charges. Please timely inform us the payment details for us to check your remittance.
Letter of Credit Should your order amount exceeds US$5,000, you may issue us an 100% irrevocable L/C at sight.
Credit Card Please complete this form and send us by post, fax or as a graphic attachment at Message Center.
How to place an order online?
Just add the products of interest to your shopping cart and checkout to pay. Our system will prompt you to log in or create an account if you have not done so. If you choose to pay us offline, please Message Center to manually enable the offline payment option for you.
Do I have to pay any sales tax?
No, you are not subject to any sales tax.
How long would it take to receive my order?
It usually takes around 6 to 8 business days for a ready-made item or 8 to 10 business days for a custom-made clothing item to arrive at destination if shipped by UPS. Some items might require longer preparation time, please always refer to the specific product item for lead time information. Some delay might be expected in case of bulk order or stock shortage, and we will timely keep you be informed of such delay. Delay caused by import customs clearance may also sometimes happen. Note: For request of urgent delivery, please specify when ordering and we might be able to shorten our preparation time if condition permits.
What if my ordered item is out-of stock?
We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you with the following options: (1) you may cancel any unavailable merchandise with no charge; (2) you may have a back-order entered at that time; or (3) you may substitute it by another item.
Do you accept custom-made orders for clothing?
Yes, we accept custom-made orders for a wide variety of clothing items. Please check the items with the Custom-made Option icon.
Do you offer plus size clothing and how do you charge for it?
Yes, please check the items with the Custom-made Option icon and click in for details of Plus Size option and charge.
Do you accept bulk or wholesale orders?
Yes, our built-in quantity and order discount mechanism will take care of your bulk or wholesale orders automatically.
Can I add or delete item after I have placed an order?
Yes, you may do so if your order has not been shipped by contact us with the details. To add item requires you to pay the additional amount which we will inform you accordingly. To delete item involves either a full credit refund or 95% cash refund as subject to a 5% cancellation charge. Note: All custom-made and personal name imprinted items are NOT subject to cancellation once prepared. Moreover, the discount may be adjusted and there may not be a refund
Can I cancel my order?
Yes, you can cancel your order if it has not yet been shipped. A 5% cancellation charge will be imposed to offset banking charge. Note: All special orders including custom-made and personal name imprinted items must be paid in full at time of order and may NOT be cancelled once we have prepared your merchandise.
Do you offer any discount for bulk or wholesale order?
Yes, please refer to the specific product for per item quantity discount. In addition, we also offer order discount based on net order amount as stipulated below:
Note: All discounts will be applied automatically as you checkout.
What countries do you ship to?
We are an online shop and we ship to virtually all major countries in the world with most of our buyers come from USA, Canada, UK, Spain, Netherlands, Germany, Sweden, France, Australia, Japan, etc.
When will my order be ready for shipment?
All stock merchandise will be dispatched for shipment within 3 to 5 business days upon receipt of full order payment. Please allow 5 to 7 business days for custom-made clothing items and bulk orders may take an even longer preparation time. Please always refer to the specific product item for lead time information. You will be notified of any back orders, or other delays in shipping your order.
What shipping options are available?
You have the following shipping options to choose from:
Air Parcel This is a low cost shipping method and will usually take 10 to 15 business days for its arrival. The shipping time is not guaranteed and it is not unusual that the actual shipment might take 3 or more weeks during peak seasons such as Christmas. Besides tracking service is only available after its arrival at your local post office.
Express Courier For time sensitive orders, we recommend this fast and reliable shipping method, which usually takes 3 - 5 business days and provides full tracking service right from the collection point.
Air or Sea Freight For heavy items, shipment by air or sea freight can be arranged with freight to collect.
Once your package is dispatched from our warehouse, we will notify you immediately the related tracking or way bill number.
How do you charge for shipping?
We offer free shipping for China, Hong Kong and Macao. Please checkout to see our very preferential shipping charges for other destinations.
How to track my shipment?
Once your order is shipped, we will provide you a tracking number for you to track your shipment status.
Who pays for export customs?
We will be responsible for all export customs on our side.
Who pays for import customs?
Import customs, if any, shall be borne by the customers but retail orders are rarely held by customs and liable for import duty.
What products can be returned for exchange or refund?
Customer satisfaction is most important to us at Mandarin Touch. In case you are not completely satisfied with the merchandise you purchased, you may return it for exchange or refund. We accept returns of all merchandises purchased with NO reasons, except the followings are not subject to return: - Custom-made, tailor-made, plus size or alteration items; - Personal name imprinted items; - Bargain items; - Items purchased with quantity discount; - Items purchased over 30 days from date of shipment; - Exchange or replacement items; - Items not in original condition as when purchased. This includes wear and tear, alteration, washing, etc.
What is your return procedure?
Please contact us by Message Center before you arrange to return, our customer service colleagues will give you full return instructions with address to return and might also give you some useful advices. NO RETURNS WITHOUT PRIOR APPROVAL. All returns must be carefully packed in appropriate packaging and shipping cartons with all shipping charges prepaid. We will process your return once received, but you are responsible for any misfortune during shipping. Note: All unauthorized, "freight to collect" or surface mail returns will be refused and no credit will be issued.
What is your refund policy for cash or credit?
CASH REFUND for any authorized return other than for damage or error on our part will be subject to a 15% re-stocking fee to offset our handling and banking costs. You have a choice of full CREDIT REFUND for all authorized returns including damage or error on our part. Shipping charges are not refundable other than error on our part. Note: All unauthorized, "freight to collect" or surface mail returns will be refused and no credit will be issued.issued.
GIFT VOUCHER INFORMATION
How to purchase gift vouchers?
Gift vouchers are purchased just like any other item in our store. You can pay for them using any of the store's standard payment methods. Once purchased and delivered, the value of the gift voucher will be added to your own CREDIT ACCOUNT. You will notice the Credit Balance at your account, and it also provides a "SEND YOUR FRIEND" button linking to the SEND GIFT VOUCHER page where you can send the gift voucher to someone via e-mail.
How to send gift vouchers?
To send a gift voucher, you need to go to your account and click the "SEND YOUR FRIEND" button located inside the CREDIT ACCOUNT box. This will link you to the SEND GIFT VOUCHER page, where you need to specify the followings: The name of the person you are sending the gift voucher to. The e-mail address of the person you are sending the gift voucher to. The amount you want to send. (Note: You don't have to send the full amount that is available in your CREDIT ACCOUNT.) A short message which will appear in the e-mail. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the e-mail is actually sent.
How to buy with gift vouchers?
If you have funds in your CREDIT ACCOUNT, you can use those funds to purchase other items in our store. At the checkout stage, an extra box CREDITS AVAILABLE will appear. Ticking this box will apply those funds in your CREDIT ACCOUNT. Please note, you still have to select another payment method if there is not enough fund in your CREDIT ACCOUNT to cover the cost of your purchase. If you have more funds in your CREDIT ACCOUNT than the total cost of your purchase, the balance will be left in your CREDIT ACCOUNT for the future.
How to redeem the gift vouchers?
If you receive a gift voucher by e-mail it will contain details of who sent you the gift voucher, along with possibly a short message from your friend. The e-mail will also contain the gift voucher Redemption Code. It is probably a good idea to save this e-mail for future reference. You can now redeem the gift voucher in two ways: 1. By clicking the link contained within the e-mail for this express purpose. This will take you to the store's REDEEM GIFT VOUCHER page. If you do not hold an account at our store, you will be requested to create an account, before the gift voucher is validated and placed in your CREDIT ACCOUNT ready for you to spend it on whatever you want. 2. During the checkout process, on the same page that you select a payment method, there will be a REDEEM GIFT VOUCHER box to enter a Redeem Code. Enter the code here, and click the REDEEM button. The code will be validated and added to your CREDIT ACCOUNT. You can then use the amount to purchase any item from our store.
What should I do if problems occur?
For any queries regarding the gift voucher system, please contact the store by Message Center. Please make sure you give as much information as possible in your message.
Time of Hong Kong: Wednesday, October 18, 2017 8:15 am (GMT+8)
Copyright 2017. Mandarin Touch Collections Limited. All rights reserved.